What is an example of Tier 2 support? Tier 2 supports target expected behavior by providing positive reinforcement for often. For example, students who participate in a Tier 2 Check-in Check-out intervention engage in feedback sessions with their classroom teacher and other adults in the school as many as 5-7 times per day.
What is Level 1 Level 2 and Level 3 support? Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.
What’s the difference between tier 2 and 3? Whereas Tier 2 assessment is largely at the group-level, Tier 3 assessment is at the individual level. Thus, assessment at Tier 3 requires a much more comprehensive, thorough, and intensive approach. To accomplish this, assessment at Tier 3 is organized within the RIOT/ICEL framework.
What does Tier 1 support mean? Tier 1 Support (L1) is the initial support level or entry point that a customer will first reach every time they contact the customer support team either via phone, email, or chat. Tier 1 can also be defined as the front line of any business support.